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From here https://www.thehrdirector.com/retention-strategies-hr-can-reduce-turnover-call-centers/ I learned that high turnover rates are often associated with high levels of stress and lack of career growth. Importantly, focusing on training and skill development helps improve employee satisfaction. I have implemented several of the suggested methods in my call center, such as real-time feedback and career development programs. This has not only improved employee morale, but also reduced turnover. We are now building a more positive company culture, which in turn improves the customer experience.